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Healing Water Supplies – Online Swimming Pool Supplies in Australia

Return & Refund Policy

Will will endeavour to replace damaged or faulty goods within 30 days. We will pay for shipment of any faulty or damaged items. We will send the replacement item only when the damaged item is returned. Refunds do not apply to goods incorrectly ordered. Charges on returned items will incure a re-stocking fee and deductions for freight charges.


Healing Water Supplies offer a warranty on all items sold which will be the manufacturers warranty. We are unable to give a warranty on damaged or misused goods.Please read installation and warranty literature prior to the use of new equipment where applicable. Failure to do this may void warranties in some circumstances.

Delivery Times

All shipping costs which are generally nil, will be paid by customer. We will notify you in advance if heavier items will incur ashipping fee. Our standard delivery times are around to 5-7 working days from initial order and payment, these delivery times are subject to availability.

By placing an order with Healing Water Supplies you accept that the ownership of and risk of the goods, passes to the customer upon payment of the goods and when the goods have been despatched with the carrier extra expenses incurred for redelivery are the responsibility of the consignee of the goods.The times for delivery are outside of Healing Water Supplies
control as couriers are their own business and only in very limited circumstances are delivery times able to be specified.

Freight Insurance

Is included on all goods sent to you either by loss or damage as part of the goods being shipped through the freight company being used for your goods to the point of delivery.